Privacy Policy

This Privacy Policy (“Policy”) describes how Henam Cleaning Service (“Company,” “we,” or “us”) collects, uses, and safeguards personal information when you visit our website and mobile application (“Website”). It also outlines your rights and choices regarding your personal information.

  1. Information Collection: We may collect personal information from you when you visit our Website or interact with us, including but not limited to your name, address, email address, phone number, and payment information. We collect this information when you provide it voluntarily or when necessary to fulfill our services.

  2. Use of Information: We use the personal information we collect for the following purposes:

    a. Providing and improving our cleaning services. b. Processing bookings and payments. c. Communicating with you regarding our services, including confirmations, updates, and customer support. d. Personalizing and enhancing your experience on our Website. e. Analyzing and monitoring the usage of our Website for marketing and optimization purposes. f. Complying with legal obligations and resolving disputes.

  3. Information Sharing: We may share your personal information with third parties in the following circumstances:

    a. Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors or IT service providers. These providers are contractually obligated to handle your information securely and only for the purposes specified by us. b. Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process. c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity or successor.

  4. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

  5. Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

  6. Your Rights: You have certain rights regarding your personal information. These rights may include:

    a. Access: You can request access to the personal information we hold about you. b. Rectification: You can request correction of inaccurate or incomplete personal information. c. Erasure: You can request deletion of your personal information, subject to legal obligations. d. Restriction: You can request the restriction of processing of your personal information in certain circumstances. e. Objection: You can object to the processing of your personal information for direct marketing purposes. f. Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise your rights or if you have any questions or concerns regarding your personal information, please contact us using the information provided in Section 9.

  1. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience on our Website. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, disabling cookies may affect your ability to use certain features of our Website.

  2. Third-Party Links: Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.

  3. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at support@henamcleaning.com.

  4. Changes to this Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes to the Policy will be effective upon posting on the Website. Your continued use of our Website after any modifications to the Policy constitutes acceptance of those changes.

Last updated: 19/17/2023