Terms & Conditions

Please read these Terms and Conditions (“Agreement”) carefully before accessing or using our services (“Website and Mobile Application”). This Agreement sets forth the legally binding terms and conditions for your use of the Website and Mobile Application operated by Henam Cleaning Services (“Company”).

By accessing or using the Website and Mobile Application in any manner, including but not limited to browsing the Website, booking services, or submitting any personal information, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, then you may not access the Website or use any services offered through the Website.

  1. Services Offered: Company offers professional cleaning services for residential and commercial properties. These services may include but are not limited to general cleaning, deep cleaning, carpet cleaning, window cleaning, and post-construction cleaning.

  2. Booking and Payment: To book our services, you must provide accurate and complete information, including your name, address, contact details, and payment information. By booking our services, you agree to pay the specified fees for the requested services. Payment can be made through our secure online payment system or any other approved payment methods. Any changes or cancellations to bookings must be made within the specified time frame, and additional charges may apply.

  3. Service Terms: The Company will make reasonable efforts to ensure that the services are delivered as scheduled and to the best of its ability. However, the Company does not guarantee the availability, quality, or timeliness of the services. The Company reserves the right to refuse service or make adjustments to the service if deemed necessary.

  4. Customer Responsibilities: As a customer, you are responsible for providing a safe and accessible working environment for our cleaning staff. You agree to provide accurate information regarding the size, condition, and specific requirements of your property. It is your responsibility to secure any valuable or fragile items and inform the Company of any special cleaning instructions or areas to avoid.

  5. Liability and Insurance: While the Company takes reasonable measures to ensure the safety and security of your property, we are not liable for any damages or losses that may occur during the provision of services. It is your responsibility to secure or remove any delicate, valuable, or irreplaceable items. The Company maintains appropriate liability insurance coverage, but we recommend that you have your own insurance coverage for your property.

  6. Intellectual Property: All content, logos, trademarks, and intellectual property displayed on the Website and Mobile Application are the property of the Company and are protected by applicable intellectual property laws. You are not permitted to use, reproduce, or distribute any content from the Website or Mobile Application without the express written consent of the Company.

  7. Privacy and Data Protection: The Company collects and processes personal information in accordance with its Privacy Policy. By using the Website or Mobile Application and providing personal information, you consent to the Company’s collection, use, and disclosure of your personal information as described in the Privacy Policy.

  8. Termination: The Company may terminate or suspend your access to the Website and services at any time without prior notice or liability for any reason, including but not limited to a breach of this Agreement.

  9. Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria.

  10. Changes to Terms and Conditions: The Company reserves the right to modify or update this Agreement at any time without prior notice. Any changes to the Agreement will be effective upon posting on the Website. Your continued use of the Website after any modifications to the Agreement constitutes acceptance of those changes.

By using our Website or Mobile Application and booking our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you have any questions or concerns regarding these Terms and Conditions, please contact us at support@henamcleaning.com   .

Last updated: 19/07/2023